Payments are non-refundable except in the event that a course can not run due to a lack of minimum numbers, or tutor illness. In these cases, an alternative course date will be found, or a refund will be issued should the student prefer.

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Failure to attend a booked course will result in loss of any monies paid for that session.  For students who have booked multiple sessions, for example, our full course spread over three sessions, the remaining course dates will still be honoured, however, the missed session(s) will need to be re-booked at the full price cost of that course.

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In the event that a student requests to reschedule their appointment, a non-refundable administration charge of £75 (GBP or the equivalent) will apply. The administration charge must be paid in full before the rescheduled appointment can be confirmed.  If a student fails to pay the administration charge, the company reserves the right to cancel the rescheduled appointment, and the client may forfeit any deposits or fees previously paid.

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Courses must be taken within six calendar months of the date of the original booking.  If one or more of the booked courses have not been taken within this period, the outstanding course(s) will be cancelled and a new course will need to be booked and paid for.